During the COVID pandemic we are striving to keep all our clinics open,
however from time to time we are having to change opening hours especially on a Saturday at short notice.
Our out of hours provider will always be available if we are unable and their details are given when phoning your clinic.
Please be aware our staff are working extremely hard and very long shifts. We appreciate your cooperation during this difficult time and will not tolerate any abuse to our staff members
Thank you – More information also available here Read More
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Liverpool - West Derby
200-202 Muirhead Avenue,Welcome to our White Cross West Derby practice where our pet-crazy team of experts are ready and waiting to help take care of your dogs, cats, rabbits and other small pets.
The facilities at our Liverpool vet practice include an operating theatre equipped with anaesthetic facility for surgical procedures, digital x-ray, in-house laboratory (which helps with rapid diagnosis), separate dog and cat wards, dentistry equipment and an ultrasound. This means the team can carry out a full range of treatments from blood pressure monitoring to emergency operations.
Our patients’ peace of mind is always our ultimate goal and we’re making huge progress towards becoming a cat-friendly clinic, learning handling techniques to reduce stress and redesigning our practice with cats in mind. We use a combination of pheromones, special lighting and music to make your pet’s visit as comfortable as possible.
Our highly trained team brings a combination of skills, interests and experience into the mix including veterinary nurse Jayne who has achieved a BSc in vet nursing and runs mobility clinics for older dogs – head nurse Mandy is also running senior clinics for older dogs and is our cat clinic ambassador. Vet Louise has an interest in dermatology and nurse Emma enjoys surgical nursing.
If you have any concerns about your pet, please call 0151 270 1759 to chat with one of our team.
We’re proud to take our place at the heart of the West Derby and surrounding communities and we always give something back when we get chance.
We always like to take the opportunity to get involved with educating the next generation where we can and visit local schools including Our Lady of Sorrows Primary School and St Matthews Primary School in Walton, taking our extra special team members – border terriers Molly and Peggy – with us. We always treat all school pets for free including Thomas the hamster.
We give every team member five ‘donation days’ each year so that they can spend time volunteering for a charitable cause of their choice and senior vet Ashleen chooses to use hers teaching responsible pet ownership in local school.
We support Freshfields Animal Rescue in Liverpool – who rescue more than 1,200 pets per year – with a collection box in reception and we also collect items to be donated to this excellent cause.
And, because we care for those who care, we offer a 10% discount to all employees of the NHS, emergency services and armed forces to say thank you for all that they do.
Our Liverpool practice cares for pets from far and wide including the communities of West Derby, Croxteth, Norris Green, Huyton, Bootle, Litherland, Crosby, The Wirral, Hunts Cross, Woolton, Gateacre, Halewood, Dingle, Aintree, Walton and Fazakerly.
You’ll find our practice at 200-202 Muirhead Avenue (just off Queens Drive) next door to Bargain Booze. There is free parking right outside the door. We’re located to the east of Liverpool, just two miles from the famous homes of Liverpool and Everton Football Clubs.
With 13 dogs between us, you’ll often find members of our team out walking their four legged friends. We recommend our favourite dog walking spots, Croxteth Country Park with 500 acres of woodland, pastures and ponds; the National Trust’s Formby Woods which includes some beautiful walks along the coastline; Sefton Park with a children’s playground and several cafes; and Calderstones Park, a 94-acre family park with a boating lake, miniature railway and popular cafe.
Being a pet owner is a 24-hour-a-day commitment so we provide care 24 hours per day, seven days a week, 365 days a year through our trusted out-of-hours service partner.
If your pet needs attention when the West Derby vet practice is closed, please contact Vets Now:
Woolfall Heath Avenue
Huyton
Liverpool
L36 3YD
Tel: 0151 480 2040
Opening Hours:
Monday – Friday: 6pm – 8.30am
Saturday: 12 noon – Monday 8.30am
(Including bank holidays)
To pay online please follow this link, and select White Cross Vets, West Derby.
Visit our online shop here
Please speak with the practice directly for our prices.
"Been taking my Poppy here for 6 years the staff are always friendly and very good with her ,,,"
"I love this vets, the staff are amazing, so caring and sensitive, would highly recommend"
"I have been to other vets but West Derby are great very helpful and caring. Vets love their jobs ??"
"My pregnant lab Chiara had complications during her labor so i brought her here for help. All staff couldn’t have been more helpful and reassuring. They treated her immediately ensuring the safe birth of her pups. They even stayed behind after closing hours to make sure both mum and pups were healthy and safe to return home. I can’t thank you all enough for your professionalism, support and caring attitude"
"Whitecross vets, West Derby, have provided the best care, treatment and attention to Twt and Dylan for the last 12 years. From regular health checks , weight loss advice and treatments, Whitecross staff have always been there for our boys..."
"Thank you Penny & Eve for your professionalism, compassion and, above all, for putting what was best for our Jack dog first, and for explaining every possible option & outcome to us & giving us time without rushing or pushing us into a decision. We lost our pet dog, which was unavoidable, but we found the most caring, considerate & medically able veterinary surgeon & nurse we could wish for. Something that was sadly lacking from another surgery we had been to."
"We always receive excellent care from White Cross. The staff are always lovely and as much as my girls don't particularly enjoy going the the vets the are always made a fuss of and come away with waggy tails. Thank you!"
"Thank you very much for your care and compassion you gave my boy Alfie during his illness, It meant so much to Sarah and I during his final hours, Vet Sarah and Nurse Eve you made him feel like he was in the company of lifelong friends. Special people, special practice, the whole team are fantastic, Steph, Ashleigh, and Poppy thankyou once again.
Keith Farrell x"
"Excellent service lovely staff my little cat was loving all the fuss"
"We would like to praise the entire staff at West Derby for the straightforward advice on options for the care of our ill GSD . The staff always showed professionalism and practical care. We would especially like to thank them for their sensitive and kind actions at the end of our dog's life. Our remaining GSD will continue to be treated at White Cross with no reservations."
"Me and all my dogs love this vets. The staff are amazing- caring, polite, super friendly and whenever we pay them a visit the dogs leave happy. Not once have they entered afraid whatever the reason we go. Happy dogs=happy owner x x"
"Friendly, CLEAN! And helpful. Lovely caring staff! I have both my pets here and I've been other vets previously and they didn't compare. The place is always spotless no matter what time of day you visit. Staff genuinely all take an interest and are great with our cat and dog. Wouldn't go anywhere else."
"absolutely love the staff at whitecross vets who have looked after my chase for nearly 5 years .brill service xx"
"Took my teacup Yorkie in today frantic as she had a bell stuck on her claw.The vet was fantastic and sorted it in minutes.Excellent service."
"Thankyou so much to all of the wonderful friendly staff at White Cross. Gus absolutely loves coming to visit, and you look after him so well when we come. I love the puppy parties, and the fact that all of the staff make our experience so personal when we attend for anything atall. I would recommend White Cross every time. Thankyou from Gus and family xxx"
"Thank you to all caring for Nahla, excellent service with a smile and very welcoming. Brilliant expertise, Nahla loves it here and she's been enough to know the ropes."
"Very friendly vets they look after my accident prone greyhound sandy in a very caring environment"
"What a fantastic vet practice. All you'll ever need for your pet for a safe, healthy and happy life under one roof. Highly recommend this brilliant practice and all the lovely, polite and highly efficient people there that my mum and I have met. My little pup loves to come to visit you all! Thank you for looking after my little goldendoodle puppy Otto, from his first vaccine onwards via your complete wellness plan and for making every step of the way, a brilliant experience for human and dog alike. Very happy lady and puppy here!"
"Amazing vets who always are caring and considerate!! Would recomened to any1 and I don't trust just any1 with my babies xx"
"Took cleo into the practice today first time there thoroughly happy with the vet who gave her a check up never rushed us and gave us some great advice couldn't be happier with the cleanliness of the practice and helpfulness of the staff a big thank you"
"Morgan my dog had to visit the practice to get a lump removed from his elbow and my family and I cannot praise the staff enough. On every visit Morgan was treated with respect and was totally made a fuss of. I have been to other vets with my previous dogs but after experiencing the care received at White Cross Vets I would never go anywhere else."
"Would like to say a big thankyou to all the staff especially the receptionist and nial the vet for making are visit enjoyable and stress free as I came in today with my indie who is a nervous wreak wen visiting the vets. Thankyou so much for doing that bit extra and putting us both at ease"
"We took our lhasa apso 'Oscar' for his booster, flea treament, and worming. Excellent price, a lovely lady vet, all round excellent treatment."
"We took our lhasa apso 'Oscar' for his booster, flea treament, and worming. Excellent price, a lovely lady vet, all round excellent treatment."
"I have never in all my years of being a pet owner met such dedicated and compassionate staff. Cannot praise them enough. Jessica and Gen are amazing vets x"
"ahh such lovely warm place ,see you soon"
"Thoroughly recommended. Belles been there twice in the last mont, for an eye op and treatment for vomiting and received excellent professional care. Thank you to all the staff xx"
"Spencer has been really poorly and we were extremely worried but thanks to all the staff at White Cross Vets, who have been fantastic, he has made a full recovery and is now back to being the pest we all know and love. Thank you, Nadine, Chris and Mila.x"
"Amazing place wouldn't use anyone else they go out of there way for you ( I no I had them round the bend yest) couldn't of asked for better service for my lucy they saved her life!! Xx"
"Take my little Pippa here, she loves her Vet Nurse Jessica! So friendly & kind"
"This surgery on muirhead avenue is brilliant, the staff are so caring and friendly. Tilly is getting more confident at the puppy parties."
"Fantastic practice. The staff are excellent and very friendly and informative"
"I changed from my last vet that wasn't very good ( pets at homes vets for pets aintree) to white cross Jess the vet My princess always goes to see is a great vet lovely and really explains what she's doing with your pet, I'd never change from white cross now for my two Pomeranians :-)"
"Great staff and service for pets would highly recommend!"
"Excellent vets my 2 dogs have been well looked after and I would highly recommend x"
"Took my pup here they were great with her and really looked after us would recommend this vets to anyone x"
"All the staff are so caring And I have full confidence in all the vets. They really get yo know the pets and care about them"
"A fabulous vets and they all seem to really care about the animals! I've got to give a special mention (and thank you) to Jess who is going that extra mile for my little dog Bella! My dog loves the place!"
"Just a wee note to rate this vetinary practice. Cant emphasise enough of what a great team and practice this is I wou highly recommend them. My two wre extremely poorly with parvovirus and I nearly lost them but thanks to the dedication, support and care they both pulled through and are extremely happy healthy dogs who attend there regular for check ups and we are always greeted iwith a friendly warm professional manner so go team west Derby jess and her team are the best practice out there. Keep up the good work
Carole, Brodie, and Hollie Mulrooney"
"Such a friendly, warm & welcoming Practice. The staff know each of their 'customers ' & 'parents' by name. Nothing is to difficult for the staff. Our dog Opie knows exactly where he is going as soon as we park outside & practically drags us through the front door. The level of care shown to us & our dog is second to none. Thank you all for the care we receive. Andrea Sproston & Opie"
"Whitecross West Derby are the best. We have been taking Rosie our cockapoo there since we got her and every time has been a pleasure. The staff are all so lovely, friendly and helpful. They listen to the problem and talk everything through clearly. Rosie actually pulls to get in because all of the staff from vets to nurses make a fuss of her and remember us. Id highly recommend."
"Fantastic practice. They've taken excellent care of my cat since she was a tiny kitten. Nothing is ever too much of a problem & make you feel at ease. Highly recommended!"
"Fantastic! Genuinely caring people, put you at ease, look after you pets magnificently, and extremely reasonable costs, would recommend to everyone, thank you for the sympathy card when my beloved Chance passed and for now caring for my precious little Tia. Xxxx"
"Always have a friendly warm welcome . And the care given to my animals was more than satisfactory each of the many times we’ve used this practice on both booked appointments and a couple of emergancies from my accident prone grey hound :-)"
"I have never seen a dog that is as happy to go to the vets as mine is and I think that is enough proof as to how good the staff are at White Cross :)"
"Last week our beautiful dog Mollie was struck down by bloat which is a potentially fatal condition. She was initially seen and operated on by ‘Vets Now’ due to it being a Sunday evening, and was then transferred by ourselves to White Cross. We were met by Jessica who immediately reasurred us and showed such compassion & professionalism, in fact all of the staff at White Cross cared for Mollie as though she were their own. They invited us to phone at any time for an update and contacted us when they said they would. Thanks to their care Mollie has made a wonderful recovery, I can’t thank them enough and will highly recommend this practice to everyone."
"All the staff are fantastic our dog lady has been very sick but the staff were fantastic they diagnosed her quick and sent her to the appropriate vet for treatment she is great now thanks to them all xxxxx"
4.6 from 49 reviews
Emergency / Urgent? Please telephone us.
VAT Number: 115141658
Company No.: 07746795
Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities under reference number: FRN738010
White Cross Vets
Registered Address:
Independent Vetcare Ltd,
The Chocolate Factory,
Keynsham, Bristol BS31 2AU
White Cross Vets is a friendly and compassionate veterinary practice focused on quality and care.
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200-202 Muirhead Avenue, 
