White Cross Vets
Independent Vetcare Ltd,
The Chocolate Factory,
Keynsham, Bristol BS31 2AU
White Cross Vets is a friendly and compassionate veterinary practice focused on quality and care.
During the COVID pandemic we are striving to keep all our clinics open,
however from time to time we are having to change opening hours especially on a Saturday at short notice.
Our out of hours provider will always be available if we are unable and their details are given when phoning your clinic.
Thank you – More information also available here Read More
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White Cross Vets is one of the fastest growing veterinary groups in the UK, yet our focus remains on quality and care.
For over 80 years as a family-run group, we place people and pets at the heart of everything we do.
Along our journey, we have picked up the following awards.
Our team have voted us into the Sunday Times Best 100 Small Companies to work for list every year since 2013. Find out why.
What Best Companies said about us:
“Each month White Cross Vets gives its staff five “Alfie” tokens, named after the practice whippet, to give out to their deserving colleagues. The rewards are worth £1 each and, in April, people cash them in for shopping vouchers.
Such rewards show there is a lot of love at this veterinary service, which gets an 88% positive score for the affection +200 employees have for their work. The rapidly expanding group of 19 practices in the Midlands and northern England received a top-30 score of 89% in the My Company category.
The central office is based in Leeds, West Yorkshire, and its team members believe it is run on sound moral principles (90%) by its manager, Jo Jobling. People feel the business also has a strong social conscience (89%): it has a charitable trust, which cares for school pets free of charge and helps to “keep people and pets together”.
White Cross Vets is the only veterinary group ever to receive the maximum three stars in the Best Companies survey – and we’ve done it six times! Find out how.
Jo Jobling, General Manager at White Cross Vets, says:
“The training, development and team building opportunities that our team benefits from ensures everyone is happy and confident in their work environment and this translates directly to the positive service that our clients and their pets receive.”
“We genuinely care about our people and we also place a lot of emphasis on making a positive contribution to the local communities in which we operate. Our company ethos focuses on quality and integrity and the fact that our team is so happy is testament to the way in which the entire business operates. To be named as one of the best places to work in the UK is a major coup and to receive the highly coveted three stars is the icing on the cake.”
We were described by the judges as “A company that has a very sound staff relations policy over a number of outlets and is a model others could follow.”
Selected as one of the that will appear on the 2018 European Business Awards – Ones to Watch List for the United Kingdom.
White Cross Vets won the industry’s best public relations campaign at the VMA vet marketing awards. Find out how a foul-mouthed parrot helped us win!
White Cross Vets were given this award for a campaign that generated TV, radio, online, social, as well as national and regional press, when a foul-mouthed parrot was found and brought into our Guiseley practice. The campaign reached an audience of more than 3.7m people and resulted in the parrot being reunited with his owner live on ITV.
Justin Phillips, head of marketing, says: “As soon as we heard the parrot’s penchant for swearing we knew we would be able to communicate and combine White Cross Vets’ compassion and concern for the parrot and its owner with a level of humour that would appeal to the media and be remembered for all the right reasons.
“Within a few hours of the parrot being brought into the practice we were able to plan and execute a campaign that would maximise positive coverage and exposure across every type of media, both regionally and nationally.
“The fact that the parrot was reunited with its owner live on TV, after one of his friends saw it on the front page of a local newspaper, was the icing on the cake.”
The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practice in the UK. Through setting standards and carrying out regular inspections, the scheme promotes and maintains the highest standards of veterinary care.
The annual Petplan Veterinary Awards are the equivalent of the Oscars for our industry. They recognise and highlight the fantastic work that goes on in practices across the UK on a daily basis, helping keep pets healthy. Find out which awards the White Cross Vets team was nominated for.
In 2018, White Cross Vets was nominated as the ‘Practice of the Year’ in an awards programme run by pet insurer Petplan. The awards are voted for by our clients and team members, so it feels extra special that so many people took the time to nominate us.
Many of our team members were also nominated for the incredible work they do daily in our veterinary practices:
Nishi Jani (Veterinary Surgeon, Northampton) who has been at White Cross Vets for six years, was nominated for the vet of the year award.
Allison Hodgson (Head Nurse, Redcar) who has been at White Cross Vets for nine years, was nominated for the vet nurse of the year award.
Millie Barnsley (Head Nurse, Tividale), who has been at White Cross Vets for four years, was also nominated for the vet nurse of the year award.
Sarah Kirkman (Veterinary Surgeon, Liverpool), who has been at White Cross Vets for many years, was nominated for the vet of the year award.
Cassandra Pearson (Client Care Co-ordinator, Bloxwich), who has been at White Cross Vets for four years, was also nominated for the practice support staff of the year award.
All the photos on our website are White Cross Vets team members and their family and pets. If you see one of our award nominees, do shake their hand! Paw shakes also welcome!
Emergency / Urgent? Please telephone us.