My Clinic:

Information for Clients

At White Cross Vets we are committed to delivering the highest standard of pet care. One of the ways in which we can continue to improve the service that we offer you and your pet is by listening and responding to your feedback.

Whilst we hope you will be fully satisfied with the service you have received and will tell your friends about us, if you do have a concern; we want you to tell us, in order that we can work with you to address your concerns and improve our service.

• We aim to respond to any complaint quickly and effectively. In the first instance contact the practice you visited directly outlining your concerns, which in many cases will hopefully lead to a complete resolution.

• If the response you receive does not resolve the complaint to your satisfaction, we ask that you then submit your concerns in writing directly to the practice for the attention of the Clinic Director, outlining clearly the details of your complaint, the team member concerned if known, the consequences for you as a result, and the solution you are seeking. All communication at this stage will be in writing, either email or by letter as there is a need to ensure thorough recording of all correspondence.

• Upon receipt of your letter, you will receive a written acknowledgement advising that the matter will be investigated fully with the team. At this stage your concerns will be re-addressed and a formal written response will be issued in a timely manner, typically within two weeks. Our aim is to resolve all matters as quickly as possible however inevitably some issues will be more complex and will take longer to fully investigate. We will keep you informed should this be the case.

Any written complaints may be dealt with in conjunction with our Central Team Support Office at White Cross Vets, Altitude 4, Airport West, Lancaster Way, Yeadon, Leeds LS19 7ZA.

Offers

Introduce a

FRIEND

If you recommend us to a
friend and they register
their pet with us, we will
give you both £10
each to spend
on your pets.

Find out more >

Offers

Visit our Facebook page

What’s going on in your local practice right now?

Visit our Facebook page to find out

Enter email address

Offers

Sign up for e-news!

Enter your email address to receive updates from White Cross Vets.

Select your practice

White Cross Vets, Birmingham – Kings Heath

283 Alcester Road South, Kings Heath, Birmingham, B14 6EB

White Cross Vets, Bradford – Eccleshill

266 Harrogate Road, Eccleshill, Bradford BD2 3RH

White Cross Vets, Derby – Alvaston

1238 London Road, Alvaston, Derby, DE24 8QP

White Cross Vets, Dudley – Tividale

194 Regent Road, Tividale, Oldbury, B69 1SB

White Cross Vets, Leeds – Guiseley

8 Bradford Road, Guiseley, Leeds LS20 8NH

White Cross Vets, Leeds – Roundhay

31 Street Lane, Roundhay, Leeds LS8 1BW

White Cross Vets, Liverpool – Gateacre

33 Gateacre Park Drive, Gateacre, Liverpool L25 1PD

White Cross Vets, Liverpool – West Derby

200-202 Muirhead Avenue, West Derby, Liverpool, L13 0BA

White Cross Vets, Manchester – Walkden

Mayfield Avenue, Walkden, Worsley, Manchester M28 3JF

White Cross Vets, Middlesbrough – Coulby Newham

White Cross Vets, The Parkway Centre, Coulby Newham, Middlesbrough TS8 0TJ

White Cross Vets, Northampton

The Boulevard, Weston Favell Shopping Centre, Northampton, NN3 8JP

White Cross Vets, Redcar

Unit 3 West Dyke Road Retail Park, Redcar TS10 2AA

White Cross Vets, St Helens

2-3 Millfields Court, Millfield Road, Eccleston, St Helens WA10 5RG

White Cross Vets, Walsall – Bloxwich

110 Leamore Lane, Bloxwich, Walsall WS2 7BU

White Cross Vets, Widnes

Fir Park, Queensbury Way, Widnes WA8 9BD

White Cross Vets, Wolstanton

High Street, Wolstanton, Newcastle-under-Lyme ST5 0EW

White Cross Vets, Wolverhampton

333A Penn Road, Wolverhampton WV4 5QF

Select your practice

White Cross Vets, Birmingham – Kings Heath

283 Alcester Road South, Kings Heath, Birmingham, B14 6EB

White Cross Vets, Bradford – Eccleshill

266 Harrogate Road, Eccleshill, Bradford BD2 3RH

White Cross Vets, Derby – Alvaston

1238 London Road, Alvaston, Derby, DE24 8QP

White Cross Vets, Dudley – Tividale

194 Regent Road, Tividale, Oldbury, B69 1SB

White Cross Vets, Leeds – Guiseley

8 Bradford Road, Guiseley, Leeds LS20 8NH

White Cross Vets, Leeds – Roundhay

31 Street Lane, Roundhay, Leeds LS8 1BW

White Cross Vets, Liverpool – Gateacre

33 Gateacre Park Drive, Gateacre, Liverpool L25 1PD

White Cross Vets, Liverpool – West Derby

200-202 Muirhead Avenue, West Derby, Liverpool, L13 0BA

White Cross Vets, Manchester – Walkden

Mayfield Avenue, Walkden, Worsley, Manchester M28 3JF

White Cross Vets, Middlesbrough – Coulby Newham

White Cross Vets, The Parkway Centre, Coulby Newham, Middlesbrough TS8 0TJ

White Cross Vets, Northampton

The Boulevard, Weston Favell Shopping Centre, Northampton, NN3 8JP

White Cross Vets, Redcar

Unit 3 West Dyke Road Retail Park, Redcar TS10 2AA

White Cross Vets, St Helens

2-3 Millfields Court, Millfield Road, Eccleston, St Helens WA10 5RG

White Cross Vets, Walsall – Bloxwich

110 Leamore Lane, Bloxwich, Walsall WS2 7BU

White Cross Vets, Widnes

Fir Park, Queensbury Way, Widnes WA8 9BD

White Cross Vets, Wolstanton

High Street, Wolstanton, Newcastle-under-Lyme ST5 0EW

White Cross Vets, Wolverhampton

333A Penn Road, Wolverhampton WV4 5QF